Privacy policy

This Privacy Policy explains how Wyndor ("we", "us", "our") collects, uses, and protects your personal data when you visit wyndor.co.uk or place an order with us. This policy is drafted to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal data is MOULARD Timothée, Melchior, Jacques, trading as Wyndor, a sole trader registered in France (registration number: 940 676 711 00010), registered at 49 Rue Molière, 93100 Montreuil, France.

Contact for privacy matters: hello@wyndor.co.uk

2. What Personal Data We Collect

• Identity data: name, title
• Contact data: billing and delivery address, email address, telephone number
• Order data: products purchased, order value, order history, returns
• Payment data: limited payment confirmation data; full card details are processed directly by our payment providers and are never stored on our systems
• Technical data: IP address, browser type and version, device information, time zone setting
• Usage data: information about how you use our website, collected via cookies and similar technologies
• Marketing data: your preferences in relation to receiving marketing communications, where you have opted in

3. How We Use Your Data and Our Legal Basis

• To process and deliver your order, including managing payment and organising delivery - necessary for the performance of our contract with you
• To manage returns, refunds, and customer service enquiries - necessary for the performance of our contract with you
• To comply with legal and tax obligations, including accounting records - necessary to comply with a legal obligation
• To send you marketing communications, only where you have given consent - based on consent, which you may withdraw at any time
• To improve our website, prevent fraud, and maintain the security of our systems - based on our legitimate interests, balanced against your rights

4. Who We Share Your Data With

We share personal data with trusted third parties strictly as necessary to operate our business, including:

• Shopify International Limited, our e-commerce and website hosting platform
• Payment processors, to securely process your payment
• Couriers and delivery partners, to fulfil and deliver your order
• Professional advisers (such as our accountant), where necessary for legal or tax compliance

We do not sell your personal data to third parties.

5. International Data Transfers

As we rely on third-party providers such as Shopify, some of your personal data may be transferred to and processed in countries outside the United Kingdom, including within the European Economic Area and, in some cases, other countries. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, Standard Contractual Clauses, or adequacy regulations recognised under UK law.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order and invoicing data is generally retained for the statutory period required for accounting and tax purposes. Marketing data is retained until you withdraw your consent.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data, in certain circumstances
• Request restriction of processing, in certain circumstances
• Object to processing based on legitimate interests or for direct marketing
• Request portability of your data, in certain circumstances
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at hello@wyndor.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been infringed.

8. Cookies

Our website uses cookies and similar technologies to ensure the site functions correctly, to remember your preferences, and, where you consent, to analyse site usage and personalise marketing. You can manage or withdraw your cookie preferences at any time through the cookie banner on our site or your browser settings.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal data from anyone under the age of 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at hello@wyndor.co.uk or write to us at:

Wyndor
MOULARD Timothée, Melchior, Jacques
49 Rue Molière, 93100 Montreuil, France