This Shipping Policy explains how we process and deliver orders placed on wyndor.co.uk.

1. Where We Ship

We currently ship to addresses within the United Kingdom.

2. Processing Time

Once your order is placed and payment is confirmed, we aim to process and prepare your order for dispatch within 1 to 2 business days. Processing time may occasionally be longer during sale periods or public holidays; we will notify you of any significant delay.

3. Transit Time

Once dispatched, your order will typically be in transit for 5 to 7 business days before it reaches you.

4. Total Estimated Delivery Time

Taking processing and transit time together, you should expect to receive your order within approximately 6 to 9 business days from the date your order is placed. These are estimates and not guaranteed delivery dates; occasional delays can occur, particularly with our courier partners, for reasons outside our control.

In any event, and in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we will deliver your order within 30 days of the contract being formed, unless we have agreed a longer period with you.

5. Shipping Costs

Shipping costs are calculated and displayed at checkout, as follows:

• Orders of £49 or more: free standard shipping
• Orders under £49: a flat shipping fee of £4.99 applies

6. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email. Where available, this will include tracking information so you can follow your parcel's progress.

7. Missed or Failed Deliveries

If a delivery attempt fails or a parcel cannot be delivered (for example, due to an incorrect address or nobody being available to receive it), our courier will generally leave a card with further instructions, or the parcel may be returned to us. Please contact us at hello@wyndor.co.uk if this happens so we can arrange re-delivery.

8. Lost or Damaged Parcels

If your order arrives damaged, or does not arrive at all within the estimated delivery window, please contact us at hello@wyndor.co.uk with your order number as soon as possible so we can investigate with our courier and arrange a replacement or refund where appropriate, in accordance with your statutory rights under the Consumer Rights Act 2015.

9. Incorrect Delivery Information

Please ensure your delivery address and contact details are correct when placing your order. We cannot be held responsible for delays or non-delivery resulting from incomplete or inaccurate address information provided by you; any re-shipping costs arising from this may be charged to you.

10. Questions

For any questions about the status of your delivery, please contact us at hello@wyndor.co.uk or +33 7 59 73 66 02.