We want you to be happy with your Wyndor order. This policy explains how returns, exchanges, and refunds work, and reflects both our own commercial policy and your statutory rights as a UK consumer under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Change-of-Mind Returns - 14-Day Policy

You may return most items within 14 calendar days of the date you receive your order, for any reason, for a refund. To be eligible for a change-of-mind return:

• The item must be unused, unworn, and in its original condition
• The item must be returned in its original packaging, with tags and labels attached where applicable
• You must contact us to request a return before sending the item back

2. Who Pays for Return Shipping

For change-of-mind returns under this policy, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost or damaged in transit back to us.

This does not apply to faulty, damaged, or misdescribed items — see Section 6 below, where we cover the cost of return shipping.

3. Items Excluded From Returns

The following items cannot be returned unless faulty:

• Items made to your specification or clearly personalised
• Perishable goods or items liable to deteriorate or expire rapidly
• Sealed items which are not suitable for return for health or hygiene reasons, once unsealed after delivery
• Digital content once downloading or streaming has begun, where you have consented to this and acknowledged loss of the cancellation right

4. How to Start a Return

To start a return, please email us at hello@wyndor.co.uk with your order number, the item(s) you wish to return, and your reason for returning. We will confirm your return and provide you with instructions, including the correct return address.

Return address:
Wyndor
c/o MOULARD Timothée, Melchior, Jacques
49 Rue Molière, 93100 Montreuil, France

Please do not send items back to us without first contacting us, as this may delay processing of your refund.

5. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 14 days of us receiving the returned goods (or of you providing proof of postage, if earlier).

Refunds for change-of-mind returns cover the price of the returned item(s); the original outbound delivery charge (if any was paid) is non-refundable unless the return is due to a fault, damage, or an error on our part.

6. Faulty, Damaged, or Misdescribed Items

If an item arrives faulty, damaged, or does not match its description, you are protected by the Consumer Rights Act 2015, regardless of the 14-day change-of-mind window above. In this case:

• You may be entitled to a repair, replacement, price reduction, or refund
• You will not be charged for return shipping - we will cover this cost or provide a prepaid return label
• If you reject the goods within 30 days of delivery, you are generally entitled to a full refund

Please contact us at hello@wyndor.co.uk as soon as possible, ideally with photographs of the fault or damage, so we can resolve this quickly.

7. Your Statutory 14-Day Cancellation Right

Separately from our commercial return policy above, UK law gives you a statutory right to cancel your order within 14 days of receiving it, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You then have a further 14 days from cancellation to send the goods back. Our 14-day change-of-mind policy in Section 1 is offered on the same timeline and terms for your convenience, and does not reduce any right available to you by law.

8. Exchanges

We do not currently offer direct exchanges. If you would like a different size, colour, or product, please return your original item for a refund in accordance with this policy and place a new order.

9. Late or Missing Refunds

If you haven't received a refund within the timeframe above, please first check your bank or payment provider, as processing times can vary. If you still have not received your refund, contact us at hello@wyndor.co.uk.

10. Contact Us

For any questions about a return or refund, please contact us at hello@wyndor.co.uk or +33 7 59 73 66 02.